FAQ

Frequently Asked Questions

Find answers to your questions. Browse through these FAQs to find answers to commonly raised questions.

1. Payment & Refund

  • Credit Card.
  • Pay in Store.
  • Bank Transfer / Juice.
  • Pay by Installment (CIM Finance).
  • CIM Finance.

Two to three working days. During peak periods, duration of refund may vary.

2. Orders

Here are the tell-tale signs:

  • When you have finished, an order number will appear on your screen. (Keep a note of this in case you have any questions later)
  • We will ping you a confirmation email to inform you. (If you cannot find it, check your Junk folder as it might be hiding in there)
  • If you ordered and paid online, you can also head to your account and check your recent orders.

Any of these:

  • Till receipt.
  • Confirmation email.
  • Your order number.

If you can’t find one of the above, don’t worry. We should be able to sort everything out if you have:

  • Your card / bank statement.
  • The email address used to buy your item.

3. Repair

Monde de la Maison store, Tribeca Mall.

4. Delivery

  • Home Delivery.
  • Next Day Delivery.
  • Pick up in store.
  • Pick up in warehouse (available only for bathroom sets).

Please ensure that only one delivery address is entered. Home delivery as from Rs 2,500. For any delivery under Rs 2,500, an extra amount of Rs 150 will have to be paid. The products will be delivered by MDLM warehouse delivery team, at the given address upon placing the order. Delivery is made from Monday to Friday between 10h00 and 17h00 and on Saturday between 10h00 and 13h00. Without prior notification, we will endeavor to make a second attempt at delivery on the next working day if no one is present to take delivery at the delivery address. If delivery is unsuccessful on this second attempt, your order will be redirected to MDLM warehouse and we will inform you accordingly for collection.

This is an innovative service offered by MDLM, aiming at giving the best possible services to customers. ‘Next Day Delivery’ is made upon the request of customers only, subject to availability of product ordered in stock. Any customer placing an order before 2 PM may receive his order in one working day. Orders made after 14hrs will be delivered in 1 additional working day.

  • ‘Next Day Delivery’ applies from Monday to Friday & excludes Weekends and Public holidays.
  • Deliveries are made anytime between 9hrs - 17hrs.
  • ‘Next Day Delivery’ includes assembly of furniture on a case-to-case basis.
  • ‘Next Day Delivery’ is subject to payment received/cleared before 14hrs for online orders.
  • ‘Next Day Delivery’ is available for items marked as ‘Next Day Delivery’ only on our webstore mdlm.mu

Please contact our customer service (260-2600) for collecting your item in our stores. The collection time will vary according to the opening hours of the store.

This service allows customers to place an order on our website and collect their item. Simple! All they need to do is choose their date and confirm their order. Our team will then notify when to collect the item.

We deliver across Mauritius. Unfortunately, we do not currently deliver abroad… but you never know what might happen in future.

An innovative take-out service provided by MDLM that will allow our customers to purchase products without leaving their cars.

  • Customer order online.
  • Select store.
  • Select date and time.
  • Proceed with order.
  • Online team will notify client via WhatsApp the parking pin location.
  • A parking spot will be reserved for customers.
  • A sales person will deliver the item in seal box to the client in his vehicle.
  • No testing will be made by the salesperson on spot.
  • 2-4 working days after payment confirmation.
  • Time frame may vary according to workload.

You can contact our Customer Service team for in-store orders (260-2600), send us an email at [email protected].
Our live chat is available Monday to Saturday from 9am to 8pm.

5. Store

Store address: 321, Tribeca Mall, M1 Trianon, Mauritius

Closing time may vary during festive seasons.

Store Mon Tue Wed Thu Fri Sat Sun
Monde de la Maison 9.15 - 21.00 9.15 - 21.00 9.15 - 21.00 9.15 - 21.00 9.15 - 22.00 9.15 - 22.00 9.15 - 17.00
Monde de Maison
Store hotline 260-2600

6. Warranty

No, it is optional. The customer may choose whether he/she wants an extended warranty or not.

No, warranties are only applicable on selected furniture, electrical, IT and Home & Leisure products items.

  • Free repairs.
  • Unlimited number of repairs.
  • Free labor, transport, and spare parts.
  • Replacement of the product with a new one, if it cannot be repaired.
  • Loan product, depending on availability, in the event of delay in repair period.
  • Reimbursement of up to Rs 7,000 of damaged food in the event of failure of the refrigerator or freezer.

Proof of purchase (invoice or receipt) must be provided when requesting service. The warranty of the Product is limited to manufacturing defect only. The warranty cover will immediately cease and become null and void, if the Product is found to have been tampered, modified, abused, misused, damaged due to faulty installation or negligence, the serial number defaced or removed, lack of reasonable care, damage to applications or operating system caused by virus, and if the Product has been repaired by an unauthorized person. In such cases transport and labor are chargeable as well as verification fee. To note that a verification fee, and transport if applicable, will also be charged for "no fault” diagnosis.
The Company reserves the right to replace the Product or relevant part with the same or equivalent Product or part, rather than repair it. Where a replacement is provided, the Company will determine, in its discretion, the closest product within its range of products with which to replace the faulty or damaged Product. The replacement product may differ with the replaced Product in size and specifications, at the reasonable election of the Company. In the event that a replacement is provided, the faulty Product becomes the property of the Company. You may be requested to bring all accessories (including memory cards and/or any add ons) for further inspection of the Product during the repair process. Products intended for domestic use will not be covered if used in a non—domestic or commercial environment. Ensure proper back up of data/file before leaving any cell phone and/or lT Product for repair.
The Company shall not be liable for any loss, damage or alterations to hardware, software, programs, data and/or information stored on any media or any part of the Product, no matter how occurring; or for any loss or damage arising from loss of use, loss of profits or revenue, or for any resulting indirect or consequential loss or damage. The Company’s aggregate liability in respect of all claims under this warranty shall not exceed the original purchase price of the Product or, at the Company’s option, the replacement value of the Product in accordance with provisions of this section.

A ‘normal Warranty’ is a free ‘’manufacturer’’ warranty provided by the supplier or manufacturer, whereas ‘Supashield Warranty’ is the additional paid warranty for a product which you have the choice to purchase to extend your warranty from 2 to 5 years.

7. Wishlist

  • User should sign in first- if you haven't yet signed in, please go to our login page.
  • Go to your account.
  • Select ‘My Lists’.
  • Then, select 'My Current Lists'.
  • Lastly, the product that you wished will appear.