Monde de la Maison - Social Media Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to, and use of the official social media pages operated by Monde de la Maison, a brand of Mammouth Trading Co. Ltd, on platforms including but not limited to Facebook, Instagram, TikTok, LinkedIn, and any other digital channels (“Platforms”). By visiting, following, commenting, messaging, or otherwise interacting with our social media pages, you agree to comply with these Terms as well as the rules, policies, and community standards of the respective Platforms.

1. MDLM uses its social media pages for communication, marketing, awareness, promotions, customer engagement, and product information purposes. These pages are not intended to serve as customer service complaints mechanisms or formal communication channels unless explicitly stated.

2. User Conduct

By engaging with our social media pages, you agree not to post, share, or engage in any content or behaviour that:

  • Is unlawful, defamatory, abusive, obscene, discriminatory, or threatening.
  • Promotes violence, harassment, or hate speech.
  • Contains misleading, false, or deceptive information.
  • Violates copyright, trademarks, or any third-party intellectual property rights.
  • Includes spam, commercial advertising, phishing attempts, or malicious links.
  • Contains personal data of yourself or others (e.g., account numbers, addresses, phone numbers, ID numbers).

MDLM reserves the right, at its sole discretion, to:

  • Hide or remove comments or posts that violate these Terms.
  • Block or report users who repeatedly breach rules or whose behaviour poses a risk to the brand or community.
  • Respond—or choose not to respond—to messages or comments.

3. Moderation & Engagement

  • We aim to maintain a respectful and welcoming environment
  • Comments and interactions may be moderated for safety and relevance
  • We may remove or hide content that violates our guidelines
  • Response time may vary depending on message volume and availability
  • In unforeseen circumstances (e.g., crisis or sensitive matters), we may limit or pause engagement

4. Content Accuracy and Limitations

Content published by MDLM mouth on social media may include:

  • Product images, videos, and descriptions
  • Events photos and videos
  • Promotional announcements
  • AI generated or digitally enhanced visuals
  • Creative or illustrative marketing content

While every effort is made to ensure accuracy, we note that:

  • Product images may vary due to lighting, photography, editing, or device screen settings.
  • Stock availability, pricing, and product details may change without notice.
  • Social media content is for general information and promotional purposes only and should not be solely relied upon for purchasing decisions For complete and updated information, visit www.mdlm.mu.

5. Intellectual Property Rights

All social media content published by MDLM—including text, graphics, photographs, videos, logos, AI generated images, and promotional materials—is the intellectual property of Mammouth Trading Co. Ltd, unless otherwise stated.

Users may not:

  • Copy, reproduce, modify, or distribute our content without written permission.
  • Use MDLM branding or images for commercial purposes.

Sharing posts via the Platforms’ built in tools (e.g., ‘Share’, ‘Repost’, ‘Retweet’) is permitted for non commercial, personal use only.

5. Artificial Intelligence (AI) Content

Some of our content may be created or enhanced using AI tools.

We aim to ensure that all such content remains a fair and accurate representation of our products and brand.

6. Platform Responsibility and Limitations

MDLM is not responsible for:

  • Technical malfunctions, outages, or errors on third party Platforms.
  • Platform algorithms that affect visibility or delivery of content.
  • The privacy, data processing, or security practices of social media Platforms.

Each social media platform has its own terms, policies, and privacy rules. Your use of those platforms constitutes acceptance of their respective policies.

7. User Generated Content (UGC)

By tagging, mentioning, or submitting content to MDLM on social media, you grant us a non-exclusive, royalty free licence to:

  • Repost, share, or feature your content on our official pages
  • Use your content for marketing or promotional purposes
  • Credit you where appropriate

MDLM may, at its discretion, request written permission before reusing UGC for extended marketing purposes.

8. Social Media Giveaways & Contests

From time to time, MDLM may host social media games, giveaways, or contests. These are governed by separate promotional Terms & Conditions stated in each specific campaign post and may include eligibility, participation mechanics, giveaways rules, and timelines.

Unless otherwise stated:

  • Employees of Mammouth Trading Co. Ltd and their immediate families are not eligible to participate.
  • Prizes are non-transferable and cannot be exchanged for cash.
  • Winners must respond within the timeline specified in the promotion.

Promotions conducted on Facebook, Instagram, TikTok, or other Platforms are not sponsored, endorsed, or administered by these Platforms, unless explicitly stated.

Terms and Conditions

These Terms and Conditions apply to all giveaways and contests hosted on MDLM’s official social media platforms (‘‘Giveaway’’).

Unless otherwise expressly stated:

  • Valid Social Media Account: Only active, personal social media profiles are eligible to participate. Company pages, business accounts, fake, duplicate, or inactive profiles are not eligible and may be disqualified at the sole discretion of MDLM.
  • Eligibility: Promotions are open to residents of Mauritius aged 18 years or over.
  • Employee Exclusion: Employees of Mammouth Trading Co. Ltd, its affiliates, and their immediate family members are not eligible to participate.
  • Entry requirements: Participation mechanics, conditions, and timelines will be specified in the relevant Giveaway post.
  • Prizes: Prizes are as described, non-transferable, and cannot be exchanged for cash or other alternatives.
  • Multiple Giveaways: Participants may win multiple prizes across different, independent promotional campaigns or contests. However, if a Giveaway spans multiple days, questions, or posts as part of the same promotional campaign or contest, a participant may only win once during that campaign, unless otherwise stated by MDLM.
  • Winner Selection & Notification: Winners will be selected in accordance with the applicable Giveaway rules and notified via direct message (DM) or as otherwise stated.
  • Claim Period: Winners must claim their prize within the timeframe specified in the Giveaway, failing which the price may be forfeited.
  • Publicity: By participating, entrants agree that their name, image, or likeness may be used for promotional and marketing purposes without additional compensation, unless prohibited by law.
  • Amendment or Cancellation: MDLM reserves the right to amend, suspend, or cancel any Giveaway at its sole discretion.
  • This Promotion is not sponsored, endorsed, administered by, or associated with Meta (including Facebook and Instagram), unless expressly stated otherwise.

9. Lottery, Lucky Draws & Regulated Promotions

Where applicable, MDLM may conduct regulated draws governed by the laws of the Republic of Mauritius and overseen by relevant authorities such as the Gambling Regulatory Authority.

Unless otherwise specified:

  • Participants must be 18 years or older.
  • Proof of identity and/ or purchase invoice are required to claim prizes.
  • Cancellations of qualifying purchases automatically cancel participation.
  • Winners must claim prizes within the legally required timeframe.

Participation constitutes acceptance of the relevant lottery terms.

10. Privacy and Data Protection

MDLM does not request sensitive personal information through comments or public posts. Users are strongly advised not to share personal details publicly.

Any personal data provided through private messages will be handled in accordance with:

  • Internal data protection practices
  • Applicable Mauritian laws
  • Platform-specific privacy policies

For privacy concerns, contact us via our official website.

11. Tik Tok Live Sales & Special Offers

MDLM may offer exclusive deals, discounts, and promotions during TikTok Live or other live-streaming events.

Unless otherwise stated:

  • Offers are valid only during the live session or stated promotional period
  • All offers are subject to stock availability
  • We may modify, suspend, or withdraw offers due to technical issues, errors, or unforeseen circumstances
  • Eligibility, redemption steps, and limitations will be communicated during the live session or related content
  • All decisions regarding offer eligibility and redemption are final

This section applies specifically to live sales and promotional events and is separate from giveaways or contest terms.

12. Liability Disclaimer

To the fullest extent permitted by law, MDLM shall not be liable for:

  • Loss arising from reliance on social media content
  • User generated content posted by third parties
  • Technical issues caused by Platforms or user devices
  • Damages resulting from interactions or disputes between users
  • Errors, inaccuracies, or delays in posted content

Users interact with our social media pages at their own risk.

13. Fraud, Scams & Safety

MDLM is committed to ensuring a safe and secure experience for all customers on its social media platforms.

For your safety:

  • No Sensitive Requests: MDLM will never request sensitive personal or financial information (such as passwords, banking details, or PINs) through public comments or unsolicited messages.
  • Account Verification: Customers are encouraged to verify that they are interacting only with MDLM’s official social media accounts.
  • Reporting Suspicious Activity: Any suspicious accounts, messages, or activities falsely claiming to represent MDLM should be reported immediately through the relevant social media platform.

14. Amendments to Terms

MDLM reserves the right to modify, update, or replace these Terms at any time without prior notice. The latest version will always be posted on our Platforms or website.

Continued use of our pages constitutes acceptance of the updated Terms.

15. Contact Information

For enquiries, concerns, or formal communication, please contact us at:

Website: https://www.mdlm.mu
Company: Mammouth Trading Co. Ltd, Republic of Mauritius